Five Common Phrases That Undermine Trust and Communicators Can Speak More Empathetically

Effective communication is critical in public health, yet common phrases may unintentionally come across as judgmental, undermining trust and collaboration. Experts highlight five overused expressions—such as “Why don’t you just…” and “Actually…”—that can alienate colleagues or community members by implying blame or condescension.

Instead, communicators are encouraged to practice curiosity, empathy, and humility by asking open questions and building on others’ ideas. Being mindful of tone and word choice enhances relationship-building, which is essential for successful public health messaging and partnership. Cultivating respectful dialogue fosters trust, collaboration, and greater impact in public health initiatives. Red the article from CNBC here.